St. John’s Hospital picks a Patient Experience Officer

St. John’s Episcopal Hospital of Far Rockaway has announced the appointment of Margaret Frantz as the hospital’s first Chief Patient Experience Officer.

In this role, Frantz will be responsible for leveraging best practices that have been developed to help ensure patients have the best experience possible.

“St. John’s has fabulous caregivers and physicians who put patients first and deliver high quality care. The creation of this new position will enable us to identify and  implement practices that help ensure the patient experience throughout the Hospital matches the high level of care we provide,” said CEO Jerry Walsh. “Margaret Frantz has a broad background in patient care and she is familiar with the Hospital’s culture, having worked in her previous role here as Director of Patient Relations. We are excited to add someone of her caliber and experience to our leadership team.”

Margaret has a law degree from Syracuse University and spent 18 years as an international flight attendant and purser for American Airlines. She graduated from Drew University Theological School with a Master of Divinity and was on her way to becoming an ordained minister in the Presbyterian Church when she came to St. John’s as a chaplain intern in the Clinical Pastoral Education program. When that program was finished she stayed on as Patient Advocate and gradually grew the department until she became Director of Patient Relations, supervising a department of four Patient Advocates.

Margaret reports to the Senior VP, COO, Christopher Parker.