After Sprint’s lousy service, it’s time for crepes

I did it. I finally did it. I ended this relationship. It had lasted 18 years, through good times and bad. My family, friends and even acquaintances tried to reason with me, to let it go, it was time. I knew they were right, but I just couldn’t separate. Was it loyalty? Was I just so accustomed to being connected? But I woke up yesterday and decided I had to end this relationship once and for all. I got up my courage and marched into the nearest Verizon store and I said I was ready to switch. You see, I was a Sprint customer since I had my first cell phone, which I still have tucked into a drawer somewhere with other useless items that were firsts, as well.

In the beginning everything was good. Then it started. I was missing calls, and had to call people back. After a while I wasn’t even getting a notice that I had missed calls. I called Sprint. They argued that they could see my calls going through.

“Maybe they were going through, but not to me,” I told them. I asked to be connected to a supervisor. I would repeat the complaint, only to be told I had to be connected to a manager, and I had to tell it all over again. Then I would be put on hold, and as luck would have it, my call would be lost, and so was whatever was left of my patience. I would call back and insist on a manager immediately, only to be told I had to go through the right channels first.

“I did that and my call was lost, that’s why I was calling to begin with. There were times I was sure I was somehow being secretly taped to be on a TV show. In the end I was always adamant, threatened to leave unless they made it right. So I would get a credit on the next monthly bill and be on my way till the next incident.

I was amazed that others had service in tunnels, when I didn’t even have service in my house. Sprint offered to send me a special piece of equipment that would help with my lost calls in my house. It didn’t work, and when I called Sprint I was sent through the right channels, which were always wrong. The last person I spoke to told me to put the piece of equipment near a window. She said, “You’re right, it’s not working. Put in on the windowsill.” Still no signal. “Open the window and put the piece out,” she said. Nope.